Privacy Policy
How TrustLocker collects, uses, and protects your personal data — written to be actually readable.
Last updated: 6 April 2026
1. Who we are
TrustLocker.co.uk is a secure timed-release document delivery service. In this policy, “TrustLocker”, “we”, “us”, or “our” refers to the operator of TrustLocker.co.uk. Contact us at support@trustlocker.co.uk.
2. Personal data we collect
- Account data: name, email address, sign-up details, profile information, and authentication status.
- Transfer data: recipient email, transfer reference, release date and time, notes, file metadata, and audit history.
- Uploaded content: files submitted through the platform and the related file path, size, and type.
- Technical data: IP address, browser and device information, logs, and interaction events needed for security and service delivery.
3. How we use personal data
- To create and manage user accounts.
- To store, secure, and deliver transfer files.
- To enforce release timing and access controls.
- To detect abuse, fraud, misuse, or technical issues.
- To comply with legal obligations and respond to lawful requests.
4. Lawful bases
We process personal data on the basis of contractual necessity, legitimate interests in running and securing the platform, and legal obligations where applicable.
5. Storage and security
TrustLocker uses HTTPS, authenticated access controls, and secure third-party infrastructure. Where configured, account and file services may be delivered through our hosting infrastructure providers. No internet-based system can be guaranteed to be completely secure.
6. Sharing of data
We share personal data only where needed to operate the service, including with hosting, authentication, storage, and infrastructure providers. We do not sell personal data.
7. Retention
We retain account and transfer information for as long as reasonably necessary to provide the service, maintain security, resolve disputes, and meet legal obligations. Uploaded files may be retained until deleted, released, removed by the user, or otherwise no longer needed for the service.
8. Your rights
Subject to UK GDPR, you may have the right to access, correct, erase, restrict, object to, or request portability of your personal data. Contact support@trustlocker.co.uk to exercise these rights.
9. International transfers
Where service providers process data outside the UK, we rely on appropriate safeguards required by applicable data protection law.
10. Children
TrustLocker is not intended for individuals under 18 years of age.
11. Changes
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date on this page.